![]() ![]() That should do the trick and you should have no more issues! Let me know if you have any other questions. After the account is created, use the new keycode along with the new account credentials to log in to the mobile app! Make sure to use a different email address when you register. You'll get a message saying "your keycode has been validated and activated" and Webroot will scan your computer.Īfter that, you'll need to create a whole new "MyWebroot" account because the old one was disabled. Click "activate a new keycode" and copy and paste the new keycode and click "activate". To activate it, open up Webroot, click "My Account" on the bottom left corner of the home screen. I am sending you that keycode in a private message. I went ahead and disabled that keycode and issued you a new one so you can have a fresh start, so to speak! :D Normally, that would resolve the I looked up your subscription and it appears there was a problem with your "MyWebroot" account in our system, which was causing the error on your mobile when you tried to enter your account credentials. Sorry to hear you were still having problems with the mobile app even after trying the all-letter keycode.
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